Support

My apps use Subscriptions.

I have moved my apps over to payments by subscription.

You will be billed weekly, monthly or yearly by Apple to use the apps, depending on the subscription you select. This is to replace advertising based income which became a privacy issue and has been completely removed from my apps.

Some notes:

If you believe you have already purchased but the app has not detected it, then the restore function will bring back the previous purchase – this Apple website covers it – https://support.apple.com/HT204530 . In my apps this restore happens when you press the “Restore Previous Purchases” button on the purchases or settings screen.

The app will very quickly check with Apple for your previous purchases – this takes only a few seconds –  and a message will pop up saying if a past purchase has been found.

The only times this won’t work is:

I don’t have any way to check your premium status myself – Apple have strict privacy rules around this – even for developers – and I don’t have access to your payment or purchase details. For the same reason I also can’t give out premium subscriptions etc. from here – they can only be done through your device.

How do I manage or cancel a subscription?

Click on this link:

https://apps.apple.com/account/subscriptions

This will open the Apple Manage Subscriptions page where you can choose the app you wish to manage. You can then cancel the subscription.

Some Hints and Tips.

• The exact times of Moon Phases are shown in advance if you upgrade the app to Premium – see the About tab.
• Clicking on the share button allows you to share an image of the moon phase with your friends on social media. It gets your approval before posting.
• The astrological signs shown in the Moon apps are Moon signs – the current sign the moon is in. The moon passes through each sign once a month as it takes a month for the moon to orbit the earth. This is different to the more conventional Sun (or “Star”) signs – the sun passes through each sign only once per year as the earth takes a year to orbit the sun.

Could you please add an alarm function to your app so that I can wake up 10 minutes before first light every day?

This is the most popular request that I receive for my apps. I have looked into delivering alarms but there are sensible limitations placed by Apple on what can and cannot be done on a device by all developers of apps. One of these limitations is that apps cannot set new alarms or make any changes to existing alarms that are set in the clock app.

This is done by Apple for security reasons  – they do not want apps to be able to interfere with the important functions of their devices – bad apps with bugs may delete or turn off the wrong alarms for instance. There are also privacy reasons to not allow apps access to certain features of the device.

There are some poor quality apps that DO advertise sunrise or sunset alarms. These apps are very problematic, do not work and have many disappointed customers. They use a feature called Notifications to play very loud noises at the alarm time which they call “alarms”, however notifications are not meant to be used as alarms. These “alarms” will not make a noise if the device is set to silent mode, they will fail to go off if the focus mode of the device is set to sleep, and they may fail to go off if the app that plays the alarm notification is not set to be the front app before locking the device at night.

Alarms are a very important function of the Apple devices, they must be reliable and work every time as the user expects and for the reasons listed above I cannot implement them in my apps.

When are your apps going to be updated for the latest version of iOS?

All my apps are working correctly and the latest versions are fully supported on the latest versions of iOS, so if you have a broken app that says the developer needs to update it, please ensure you have updated to the latest version, otherwise it isn’t one of my apps. MoonPhase by Romanduck software is not one of my apps.

I purchased a Premium Upgrade on one device but it hasn’t been enabled on any of my other devices. Why not?

Firstly, thank you very much for purchasing a Premium Upgrade.  One purchase of a Premium Upgrade works for all devices running that same app that have been downloaded using the same Apple ID.  Simply use the “Restore Purchases” button on the “Premium”, “About” or “Settings” tab on the other devices. It will detect that you have already paid and enable the Premium Features on your other devices without charging you again.

Do your apps function without the GPS/Location Services enabled? I am worried about my privacy.

All my apps still function even if you have disabled GPS or location services – or even if your device does not have location services built in.  For accuracy however you should manually choose a nearby location in the app to receive the correct information.  If you don’t do this, the app may show you incorrect information. This particularly affects sun and moon rise and set times.  The app will save the location you manually select so you don’t have to do it again next time.

All my apps only require access to your GPS or location “While the app is being used”.  My apps do not access your location in the background while you are using other apps or not using your device.

I bought your app and now it won’t download – My download is stuck half-way through and it won’t restart or delete. What can I do?

Apple provide the download service for downloading my apps to your device so I can only help indirectly here.

Please try the steps on this Apple page, this should resolve your issue – https://support.apple.com/HT207165

I selected “Don’t use my Current Location” when I started this app for the first time and now it won’t tell me the sunrise or moonrise times for my current location. How can I go back and tell the app I want to use my current location now?

These apps do need to know a reasonably accurate current location as the sunrise, sunset, moonrise and moonset times vary depending on where you are in the world. If you go into Settings -> Privacy -> Location Services on your device you will see a list of applications and which ones you have allowed to know your current location. Scroll down the list to find your app and set the setting to “While Using”.  This will allow the device to detect your location while you are using the app.

The app cannot find my location – why not and how can I fix it?

If the app cannot find your location, you can switch to the Location tab and use the map to choose your location. Move around the map using one finger only, use two fingers together on the map to zoom in and out, and when you have found your location, press the map for two seconds.  A pin will appear marking the selected point, and all calculations will use this location.

Some customers have reported that uninstalling and then reinstalling the app on their device has fixed their location issues.

Credits and Licensing

My apps use a number of third party libraries that require a licensing disclosure. Please see the usage licenses at this page – https://fascinatingprojects.com.au/credits/

If you have any other questions, please do choose the “Contact Me” link here or above and I will get back to you as soon as possible.